Refund & Cancellation Policy
Return & Refund Policy
1. Return Period
Eligible products may be returned within 7 days of delivery.
To request a return, please contact Battery Express within 7 days of receiving your order.
Products must meet the applicable return conditions described below.
2. Eligible Returns
A return may be accepted in the following circumstances:
The product received is defective or damaged.
The wrong product or battery was delivered.
The product does not match the product ordered.
Another return reason is accepted by Battery Express after review.
For battery compatibility concerns, customers should contact us as soon as possible so that we can verify the product and vehicle/application requirements.
3. Return Conditions
To be eligible for a return, the product should, where reasonably applicable:
Be the product supplied by Battery Express.
Be in a condition suitable for inspection.
Include the relevant invoice/order details.
Not have been damaged through misuse, improper installation, accident, modification, or negligence.
Certain products may be subject to manufacturer warranty terms or other applicable conditions.
Battery Express may inspect a returned product before approving a refund, replacement, or other resolution.
4. Return Process
To request a return, contact Battery Express using the contact details provided below.
Please provide:
Order number or invoice details
Customer name
Phone number
Reason for return
Photos or other information about the issue, if requested
Once the return request is reviewed and approved, Battery Express will provide instructions for the return.
Eligible returns will be collected through doorstep pickup.
5. Return Shipping Charges
Defective or Incorrect Products
If the product is defective, damaged, or incorrectly supplied by Battery Express, Battery Express will bear the applicable return shipping/pickup cost.
Other Eligible Returns
For other eligible returns that are not due to a defect, damage, or incorrect product supplied by Battery Express, the customer is responsible for the applicable return shipping/pickup cost.
6. Refunds
Once the returned product has been received and inspected, Battery Express will determine whether the return qualifies for a refund.
Approved refunds will generally be processed within 3–5 business days after the refund is approved.
The actual time for the amount to appear in the customer's account may depend on the payment method, bank, or payment service provider.
Refunds will normally be made using the original payment method, where technically possible.
7. Replacement
Where appropriate, Battery Express may offer a replacement instead of a refund, particularly where the wrong or defective product was supplied.
Replacement availability may depend on product availability and applicable manufacturer or warranty conditions.
8. Non-Returnable or Ineligible Situations
A return may not be accepted where the product has been:
Damaged due to misuse or negligence.
Improperly installed or handled.
Modified, altered, or tampered with.
Damaged after delivery through an accident or other customer-related cause.
Returned after the applicable 7-day return period, unless covered by a separate manufacturer warranty or otherwise approved by Battery Express.
This does not limit any rights or remedies available to customers under applicable law.
9. Manufacturer Warranty
Some batteries may be covered by a manufacturer's warranty.
A manufacturer's warranty is separate from the 7-day return policy and may have its own eligibility requirements, warranty period, inspection procedure, and replacement terms.
Battery Express may assist eligible customers with manufacturer warranty claims.
10. Old Battery Exchange
Where a customer purchases a battery under an old-battery exchange arrangement, the exchange value may depend on the applicable battery type, capacity, condition, and exchange terms displayed at the time of purchase.
If an order is returned, the old-battery exchange arrangement may need to be reversed or adjusted as part of the return and refund process.
11. Cancellation Before Dispatch
Customers may request cancellation before an order has been shipped.
Once an order has been shipped, it cannot normally be cancelled and may instead be eligible for return according to this Return & Refund Policy.
If a cancellation is approved before dispatch, any applicable refund will be processed using the original payment method, where possible.
12. Cash on Delivery Orders
Cash on Delivery (COD) orders may be subject to a confirmation call before dispatch.
For approved returns relating to COD orders, Battery Express may request the customer's bank or other payment details where necessary to process the refund.
13. Contact Us
For return, replacement, cancellation, or refund requests, please contact:
Battery Express
Trading as: Battery Express
Email: info@batteryexpress.co.in
Phone: 9154007997
Address:
20-1-3/1, Main Rd, beside Y Convection,
Near Raghavendra Theatre, Ayodhya Nagar,
Vijayawada, Andhra Pradesh – 520003
GSTIN: 37CSXPA8815L1ZY
Website: https://batteryexpress.in
We recommend contacting us as soon as possible if you receive a defective, damaged, or incorrect product so that we can assist you promptly.
This preserves your 7-day returns, doorstep pickup, customer-paid return shipping for non-defective eligible returns, Battery Express-paid returns for defective/incorrect products, and 3–5 business day refund processing.